Recent Posts

Summer Water Damage Restoration: Tips for a Dry and Safe Home

5/16/2024 (Permalink)

Summer is a time for fun in the sun, but it also brings its own set of challenges, including an increased risk of water damage. From heavy rains to burst pipes, summer weather can wreak havoc on your home if you're not prepared. Our experts at SERVPRO Team Cox outlined the essential steps involved in water damage restoration. In this blog post, we'll explore the common causes of water damage during the summer and provide tips for preventing and addressing water damage restoration.

Common Causes of Water Damage During the Summer

  1. Heavy Rains and Storms: Summer often brings heavy rains and thunderstorms, which can lead to flooding and water damage, especially in areas prone to poor drainage.
  2. Burst Pipes: Increased water usage, such as filling up pools or watering the lawn, can put additional pressure on your plumbing system, increasing the risk of burst pipes.
  3. Clogged Gutters and Downspouts: Summer storms can cause debris to accumulate in your gutters and downspouts, leading to water backup and potential water damage to your roof and siding.
  4. Leaking Appliances: Dishwashers, washing machines, and air conditioners are commonly used more frequently during the summer months, increasing the likelihood of leaks and water damage.
  5. Sewer Backup: Summer storms can overwhelm sewer systems, leading to sewage backup into homes and properties.

Preventing Water Damage During the Summer

  1. Regularly Clean Gutters and Downspouts: Keep your gutters and downspouts clear of debris to ensure proper drainage and prevent water backup.
  2. Inspect Your Roof: Check your roof for any damaged or missing shingles and repair them promptly to prevent water intrusion.
  3. Monitor Your Water Usage: Be mindful of your water usage, especially when filling up pools or watering the lawn, to prevent strain on your plumbing system.
  4. Install a Sump Pump: Consider installing a sump pump in your basement or crawlspace to prevent flooding during heavy rains.
  5. Check Appliances for Leaks: Inspect your appliances regularly for any signs of leaks or malfunction and repair them promptly.

Addressing Water Damage Restoration

If you do experience water damage during the summer, it's essential to act quickly to prevent further damage and mold growth. Here are some steps you can take:

  1. Turn Off the Water: If you discover a leak or burst pipe, turn off the water supply to prevent further damage.
  2. Remove Standing Water: Use a wet vacuum or pump to remove standing water from your home.
  3. Dry Out the Area: Use fans and dehumidifiers to dry out the affected area and prevent mold growth.
  4. Sanitize and Clean: Clean and sanitize the affected area to prevent bacteria and mold growth.
  5. Contact a Professional: For extensive water damage, contact a professional water damage restoration company to assess the damage and restore your home.
  6. Inspect Your HVAC System: Check your air conditioning unit for any leaks or condensation buildup, as these can indicate a potential issue that could lead to water damage. Replace filters regularly to ensure proper airflow and prevent moisture buildup.
  7. Monitor Indoor Humidity Levels: Use a hygrometer to monitor indoor humidity levels and keep them between 30-50%. High humidity levels can promote mold growth and increase the risk of water damage.
  8. Protect Your Outdoor Items: Store outdoor furniture, grills, and other items in a covered area or use waterproof covers to protect them from summer storms and prevent water damage.
  9. Maintain Your Pool: If you have a pool, ensure that it is properly maintained, and the water level is kept at the appropriate level. A leaking pool can cause water damage to your property and surrounding areas.
  10. Check Your Irrigation System: Inspect your irrigation system for leaks or damaged sprinkler heads. Adjust the settings to avoid overwatering, which can lead to water damage to your landscaping and home's foundation.
  11. Inspect Your Windows and Doors: Check the seals around your windows and doors for any signs of wear or damage. Replace or repair any damaged seals to prevent water intrusion during summer storms.
  12. Monitor Your Basement and Crawl Space: Keep an eye on your basement and crawl space for any signs of water intrusion, such as dampness or musty odors. Consider installing a moisture barrier or dehumidifier to prevent moisture buildup.
  13. Trim Your Trees and Shrubs: Trim back any overgrown trees or shrubs near your home, as they can cause damage to your roof or siding during summer storms. This can help prevent water damage to your home's exterior.
  14. Inspect Your Exterior Walls: Check your home's exterior walls for any cracks or gaps where water could enter. Seal any cracks or gaps with caulk or weatherstripping to prevent water intrusion.
  15. Prepare for Severe Weather: Stay informed about weather forecasts and be prepared for severe weather events. Have a plan in place for how to protect your home and belongings in case of a storm.

Water damage during the summer months can be a significant concern for homeowners, especially in areas prone to heavy rainfall and storms. With the increased risk of water damage, it's essential to take proactive measures to protect your home and belongings. Here are some additional tips to help you prevent water damage during the summer:

  • Inspect Your Roof Regularly: Summer storms can put a strain on your roof, so it's essential to inspect it regularly for any signs of damage, such as missing shingles or cracks. Repairing any damage promptly can help prevent water from seeping into your home.
  • Install a Backwater Valve: If you live in an area prone to sewer backups, consider installing a backwater valve to prevent sewage from backing up into your home. This can help protect your home from water damage during heavy rains.
  • Monitor Your Water Bill: A sudden increase in your water bill could indicate a hidden leak in your plumbing system. Keep an eye on your water bill and investigate any unexplained increases to prevent water damage from unnoticed leaks.
  • Protect Your Electronics: Summer storms can cause power outages and surges, which can damage your electronics. Use surge protectors to protect your devices from electrical damage during storms.
  • Invest in Flood Insurance: Standard homeowners' insurance policies typically do not cover flood damage, so consider purchasing flood insurance to protect your home from water damage caused by flooding.
  • Keep Your Yard Well-Maintained: Trim back trees and shrubs to prevent them from coming into contact with your home during storms. This can help prevent damage to your roof and siding, reducing the risk of water intrusion.
  • Use Waterproof Sealant: Apply waterproof sealant to your basement walls and floors to prevent water from seeping in during heavy rains. This can help protect your basement from flooding and water damage.
  • Install a Sump Pump: If you have a basement or crawlspace, consider installing a sump pump to remove excess water and prevent flooding. A sump pump can help protect your home from water damage during heavy rains.
  • Create a Home Inventory: Keep a detailed inventory of your belongings, including photos and receipts. This can help expedite the insurance claims process in case of water damage or other disasters.
  • Stay Informed: Keep an eye on weather forecasts and be prepared for severe weather events. Knowing what to expect can help you take proactive measures to protect your home and belongings.

By following these tips and staying proactive, you can help protect your home from water damage during the summer months. If you do experience water damage, contact a professional water damage restoration company for help. Water damage during the summer months can be a significant concern for homeowners, but by taking preventive measures and staying vigilant, you can protect your home from potential water damage. Regular maintenance, monitoring indoor humidity levels, and addressing any issues promptly can help you enjoy a dry and safe home throughout the summer season. If you do experience water damage, contact a professional water damage restoration company to assess the damage and restore your home. If you have suffered from water damage in your home or business, call SERVPRO Team Cox at 803-419-0470.

Storm Season Preparedness: A Guide from SERVPRO Team Cox

5/16/2024 (Permalink)

As the sun emerges and the weather warms, Columbia welcomes the beauty of spring. However, this seasonal transition also ushers in storm season, a period that demands preparedness and awareness. At SERVPRO Team Cox, we understand the importance of readiness in the face of storms. Here's our guide to navigating storm season in Columbia and ensuring your home is protected.

Understanding the Risks

Columbia, SC, experiences a variety of severe weather phenomena during storm season, including thunderstorms, heavy rainfall, hail, and occasionally, tornadoes. These events can lead to flooding, wind damage, and other issues that pose risks to both property and personal safety.

Preparing Your Home

  1. Roof Inspection: Ensure your roof is in good condition. Replace missing shingles and repair any damage to prevent leaks.

  2. Gutters and Drains: Keep gutters and drains clear of debris to allow proper water flow and prevent flooding.

  3. Trim Trees: Trim branches that are close to your home to reduce the risk of them falling on your roof during a storm.

  4. Secure Outdoor Items: Secure or bring inside outdoor furniture, decorations, and other items that could become projectiles in high winds.

Emergency Kit

Prepare an emergency kit that includes essentials such as water, non-perishable food, a flashlight, batteries, and a first aid kit. Keep this kit in a designated, easily accessible location.

Evacuation Plan

Familiarize yourself with local evacuation routes and have a plan in place for where you will go in the event of an evacuation order.

After the Storm

After a storm passes, it's important to assess any damage to your home. If you experience flooding, turn off electricity and avoid contact with floodwaters, which can be contaminated.

The SERVPRO Difference

When it comes to storm damage restoration, SERVPRO Team Cox stands out for several reasons:

  1. Fast Response: We understand that quick action is crucial after a storm. That's why we're available 24/7 to respond to emergencies and start the restoration process immediately.

  2. Advanced Technology: Our team utilizes state-of-the-art equipment and techniques to effectively mitigate storm damage and restore your property to its preloss condition.

  3. Experience and Expertise: With years of experience in the industry, our technicians are highly trained and certified to handle all types of storm damage restoration.

  4. Comprehensive Services: From water extraction and drying to mold remediation and reconstruction, we offer a full range of services to address all aspects of storm damage.

  5. Insurance Assistance: Dealing with insurance companies can be overwhelming. We work closely with insurance providers to streamline the claims process and ensure a smooth experience for our customers.

Community Support

As a locally owned and operated franchise, SERVPRO Team Cox is deeply rooted in the Columbia, SC community. We take pride in serving our neighbors and supporting our community during challenging times. Whether it's providing free educational resources on storm preparedness or volunteering our time to assist with recovery efforts, we are committed to being a reliable partner for our community.

Stay Informed, Stay Safe

As storm season approaches, staying informed and prepared is key to protecting your home and loved ones. Follow local weather updates, review your emergency plans, and ensure your home is ready to weather any storm. Remember, SERVPRO Team Cox is here to help you recover quickly and efficiently in the event of storm damage. 

For more information on storm damage restoration services or to request assistance, contact call SERVPRO Team Cox at 803-419-0470 today.

Commercial Mitigation and Restoration Services in Columbia: SERVPRO Team Cox's Approach

5/16/2024 (Permalink)

Commercial properties are not immune to disasters such as water damage, fire damage, mold growth, or other emergencies. When these events occur, quick and efficient mitigation and restoration are crucial to minimizing downtime and getting businesses back up and running. At SERVPRO Team Cox, we understand the unique challenges faced by commercial properties and offer comprehensive mitigation and restoration services tailored to their needs.

Comprehensive Mitigation and Restoration Services

  1. Water Damage Restoration: Whether from a burst pipe, flooding, or storm damage, water damage can quickly escalate if not addressed promptly. Our team utilizes advanced equipment and techniques to extract water, dry affected areas, and restore your property to pre-damage conditions.

  2. Fire Damage Restoration: Fires can cause extensive damage to commercial properties, including structural damage, smoke and soot residue, and water damage from firefighting efforts. SERVPRO Team Cox provides thorough cleaning, deodorization, and restoration services to get your business back on track.

  3. Mold Remediation: Mold growth can be a serious issue for commercial properties, affecting indoor air quality and posing health risks to occupants. Our mold remediation experts will identify and eliminate mold growth, ensuring a safe and healthy environment.

  4. Biohazard Cleanup: SERVPRO Team Cox is trained to safely and effectively clean up and dispose of biohazardous materials, including bloodborne pathogens, sewage backups, and other hazardous substances.

  5. Commercial Cleaning Services: In addition to disaster mitigation and restoration, we offer a range of commercial cleaning services to help maintain a clean and safe environment for your employees and customers.

Why Choose SERVPRO Team Cox for Commercial Mitigation and Restoration?

  • 24/7 Emergency Response: Disasters don't wait for business hours, and neither do we. Our team is available 24/7 to respond to emergencies and begin the mitigation process immediately.

  • Minimal Disruption: We understand the importance of minimizing downtime for your business. Our goal is to complete the restoration process quickly and efficiently to get you back to business as usual.

  • Certified Professionals: Our technicians are highly trained and certified in mitigation and restoration techniques, ensuring that your property is in good hands.

  • Insurance Assistance: Dealing with insurance claims can be complex. We work closely with insurance providers to help expedite the claims process and ensure a smooth experience for our customers.

    The SERVPRO Advantage for Columbia, SC Businesses

    1. Customized Mitigation Plans: We understand that every commercial property is unique. That's why we create customized mitigation and restoration plans tailored to the specific needs of your business, ensuring a thorough and effective response to any disaster.

    2. Advanced Technology: SERVPRO Team Cox utilizes state-of-the-art equipment and technology to deliver high-quality results. From water extraction to odor removal, our advanced tools enable us to restore your property quickly and efficiently.

    3. Environmental Responsibility: As a responsible restoration company, we are committed to environmentally friendly practices. We use green cleaning products and techniques whenever possible to minimize our impact on the environment.

    4. Disaster Preparedness: In addition to mitigation and restoration services, SERVPRO Team Cox offers disaster preparedness planning for businesses. We help you develop a comprehensive plan to minimize the impact of disasters and facilitate a faster recovery.

    5. Community Involvement: SERVPRO Team Cox is proud to be a part of the Columbia, SC community. We are committed to giving back through various community initiatives and volunteer efforts.

      The Importance of Rapid Response for Columbia, SC Businesses

      1. Minimizing Downtime: Time is of the essence when it comes to commercial mitigation and restoration. Our rapid response team is trained to assess the situation quickly and begin mitigation efforts immediately, helping to minimize downtime for your business.

      2. Preventing Further Damage: By acting fast, we can prevent further damage to your property. Our team will secure the area and take steps to mitigate the damage, helping to save you time and money in the long run.

      3. Protecting Your Investment: Your business is more than just a building—it's an investment. SERVPRO Team Cox understands this and is committed to protecting your investment by providing prompt, professional mitigation and restoration services.

      4. Ensuring Safety and Compliance: Safety is our top priority. Our technicians are trained to work safely and comply with all relevant regulations and standards to ensure the safety of your employees and customers.

      5. Peace of Mind: Dealing with a disaster at your business can be stressful. SERVPRO Team Cox provides peace of mind by handling all aspects of the mitigation and restoration process, allowing you to focus on what matters most - running your business.

      Trust SERVPRO Team Cox for Your Commercial Mitigation and Restoration Needs

      When disaster strikes your commercial property trust the experts at SERVPRO Team Cox to provide reliable, professional, and efficient mitigation and restoration services. Contact us today to learn more about our commercial services and how we can help protect your business. Call us at 803-419-0178!

The Role of Technology in Commercial Water Loss Mitigation

3/11/2024 (Permalink)

In today's digital age, technology plays a pivotal role in every aspect of our lives, including commercial water loss mitigation. As a restoration and mitigation company, embracing technology is essential for staying competitive and providing efficient services. Our team of experts have put together a comprehensive list of ways that technology is changing our industry so that we can serve our customers better.

Advanced Monitoring Systems

One of the most significant advancements in water loss mitigation is the use of advanced monitoring systems. These systems allow for real-time monitoring of commercial properties, helping to detect water leaks and other issues promptly. Some key technologies include:

Smart Leak Detection Sensors: These sensors are strategically placed in areas prone to water leaks, such as near pipes, water heaters, and appliances. When they detect moisture, they send alerts to property managers or restoration companies, allowing for rapid response.

Building Automation Systems (BAS): BAS can integrate with water detection systems to automate responses. For example, if a leak is detected, BAS can shut off the water supply to prevent further damage.

Remote Monitoring Apps: Property managers and restoration companies can use mobile apps to remotely monitor a property's environmental conditions, including temperature and humidity. This helps in early leak detection and reduces the risk of mold growth.

Advanced Drying Equipment

Technology has also improved the equipment used in commercial water loss mitigation. Modern drying equipment is not only more efficient but also environmentally friendly. Some of these innovations include:

Desiccant Dehumidifiers: These dehumidifiers use desiccant materials to absorb moisture from the air. They are highly effective in drying out large commercial spaces and are energy efficient.

Thermal Imaging Cameras: These cameras help identify hidden pockets of moisture by capturing temperature variations. This technology ensures that no moisture is left behind during the drying process.

Moisture Meters: Advanced moisture meters provide accurate readings of moisture levels in building materials, allowing for precise drying strategies.

Data Analytics and Reporting

Technology enables restoration companies to collect and analyze data, providing valuable insights to both the company and the property owner. Key features of data analytics in commercial water loss mitigation include:

Historical Data Analysis: We can analyze historical data to identify recurring issues, enabling property owners to take preventive measures.

Customized Reports: Our team can generate detailed reports for property owners, insurance companies, and regulators. These reports can include information on the extent of the damage, the mitigation process, and the cost of restoration.

Predictive Analytics: Some systems use predictive analytics to forecast potential water damage events, allowing property owners to proactively address issues before they become significant problems.

In conclusion, technology is revolutionizing the commercial water loss mitigation industry. Restoration and mitigation companies that embrace these technological advancements can offer faster response times, more efficient mitigation processes, and better communication with clients. By staying at the forefront of technology, we can provide top-notch services and help property owners protect their investments from water damage.

Understanding Contaminated Water Categories

3/7/2024 (Permalink)

Contaminated water can pose significant health risks and property damage. As a restoration company, it's essential for us to understand the different categories of contaminated water to provide appropriate cleanup and restoration services. In this blog post, we'll explain the various categories of contaminated water and their implications.

Category 1: Clean Water

Category 1, also known as "clean water," refers to water that originates from a clean and sanitary source. It poses the least risk to human health. Common sources of clean water include:

  • Broken water supply lines.
  • Faucet or sink leaks.
  • Malfunctioning appliances (e.g., a dishwasher or washing machine).

While clean water may not be immediately harmful, it can become contaminated as it interacts with the environment. If not addressed promptly, it can progress to a higher category of contamination.

Category 2: Gray Water

Category 2, or "gray water," represents water that is contaminated to some degree. Gray water can contain chemical, biological, or physical contaminants that may cause discomfort or illness if ingested or exposed to. Sources of gray water include:

  • Washing machine or dishwasher overflow.
  • Sink and shower drains.
  • Sump pump failures.
  • Minor toilet overflows.

Gray water requires careful handling and should not be allowed to remain stagnant, as it can worsen and become more hazardous over time. If not properly treated, it can escalate to Category 3 contamination.

Category 3: Black Water

Category 3, often referred to as "black water," is the most severe category of contamination. It contains harmful pathogens, toxic substances, and unsanitary agents that can pose significant health risks. Sources of black water include:

  • Sewage backups.
  • Flooding from rivers or streams.
  • Toilet overflows containing feces.
  • Contaminated standing water.

Black water is highly hazardous and should be addressed by professionals equipped to handle the associated health risks. It can lead to severe property damage, mold growth, and long-term health problems if not properly mitigated.

Restoration and Cleanup

Restoration companies play a critical role in addressing water damage and contamination. The approach to restoration varies depending on the water category:

Category 1: Clean water is the easiest to remediate. Our restoration experts focus on water extraction, drying, and disinfection to prevent contamination progression.

Category 2: Gray water may require more extensive cleaning and disinfection. Porous materials like carpets and upholstery may need to be removed and replaced, as they can harbor contaminants.

Category 3: Black water poses the greatest challenge. It necessitates complete removal and replacement of porous materials and thorough disinfection to ensure the safety of the affected area.

Regardless of the water category, prompt action is crucial. The longer water damage goes untreated, the greater the risk of contamination, structural damage, and the proliferation of mold.

Understanding the categories of contaminated water is essential for restoration companies and homeowners alike. By identifying the source and category of water damage, our expert professionals can develop effective restoration plans to mitigate health risks and prevent further damage to the property. If you ever encounter water damage, whether it's clean water, gray water, or black water, don't hesitate to contact SERVPRO to assess and address the situation promptly.

Understanding Commercial Water Loss and Its Impact

12/4/2023 (Permalink)

Water damage can wreak havoc on commercial properties, leading to costly repairs, business interruptions, and potential health hazards. As a restoration and mitigation company, it's essential to grasp the different aspects of commercial water loss to effectively help your clients. In this blog post, we will delve into the causes, consequences, and mitigation strategies for commercial water loss.

Causes of Commercial Water Loss

Commercial water loss can occur for various reasons, and it's essential to identify the source to address the issue effectively. Some common causes include:

Leaking Roofs: Poorly maintained or damaged roofs can allow rainwater to seep into the building, causing damage to ceilings, walls, and even equipment.

Plumbing Failures: Burst pipes, leaky faucets, and malfunctioning water heaters are common culprits of water damage in commercial properties. The damage can range from minor leaks to catastrophic flooding.

Natural Disasters: Floods, hurricanes, and storms can lead to significant water damage. Coastal and low-lying areas are particularly vulnerable.

HVAC System Malfunctions: Faulty heating, ventilation, and air conditioning systems can result in water accumulation and mold growth if not addressed promptly.

Consequences of Commercial Water Loss

The consequences of water damage in a commercial property can be severe and wide-ranging:

Structural Damage: Water can weaken the building's structure, leading to foundation issues, rotting wood, and compromised structural integrity.

Mold Growth: Excess moisture provides the ideal conditions for mold to thrive. Mold not only damages property but can also pose health risks to occupants.

Business Interruption: Water damage often forces businesses to halt operations, resulting in financial losses. This can be especially detrimental for small businesses.

Health Hazards: Standing water can become a breeding ground for bacteria and other contaminants, posing health risks to employees and customers.

Property Loss: Water damage can destroy valuable inventory, equipment, and documents, leading to financial losses.

Mitigation Strategies

As a restoration and mitigation company, here are some ways we help with commercial water loss:

Emergency Response: We provide 24/7 emergency response services to quickly assess the damage and start the mitigation process. The faster you act, the less damage will occur.

Water Extraction: By using advanced equipment to remove standing water and moisture from affected areas we prevent further damage and reduce the risk of mold growth.

Drying and Dehumidification: Our experts implement drying and dehumidification processes to ensure that all moisture is eliminated. This step is crucial to prevent future issues.

Mold Remediation: We address any mold growth to promptly safeguard the health of occupants and prevent further property damage.

Restoration: SERVPRO offers comprehensive restoration services, including structural repairs, electrical and plumbing repairs, and content restoration. Our goal is to return the property to its preloss condition, like it never even happened.

In conclusion, commercial water loss is a serious issue that can have far-reaching consequences for businesses and property owners. To recover from the damage and minimize future risks, call SERVPRO.

What To Do After a Fire to your Business Occurs

5/19/2023 (Permalink)

Firefighter extinguishing fire in South Carolina Take action after Fire

A fire to your business can leave your property vulnerable. Fortunately, installing a security fence and taking other safety measures can help keep your property safe from vandals and wildlife.

Securing the Property

After the fire has been extinguished, do not return to the property until the fire department says it is safe to do so. Once you have access to your property, taking the following actions can help you protect your business:

  • Install a security fence
  • Board up broken windows and other openings
  • Tarp over damaged areas of the roof

In addition to damage from the fire itself, the firefighters may have broken windows or created other openings during their fire-extinguishing efforts. Therefore, the building could have several entry points for vandals and wildlife. It is important to board up or tarp over these areas. Installing a fence adds another layer of protection. If damage occurs after the fire has been extinguished and the insurance company determines the damage resulted from the building not being properly secured, they may deny that portion of the claim. If anyone enters the property, even without permission, and gets injured, the business could be held liable.

Restoring the Property

After the property has been secured, it is time to document the damage and begin restoration. Take a detailed photo or video evidence for the insurance company so that they can adequately assess the property. Then remove the water from the fire-suppression efforts. Do this as quickly as possible because mold can begin to grow within 24 hours. Next, clean the smoke and soot from the surfaces. Clean and sanitize affected areas. Throw everything away that cannot be fully dried and cleaned. Finally, begin repairing and replacing damaged items.
From installing a security fence to smoke cleaning, taking care of your commercial property after a fire can be a complicated endeavor. Fortunately, a certified restoration service can help you get your business back to normal quickly and safely.

We're Available 24/7 to Help after a Home Fire.

5/17/2023 (Permalink)

House on Fire in South Carolina Home Fire in South Carolina

Most homeowners in South Carolina know that repairing and restoring their property after a fire takes time. The smoke, flames,  and extinguishing agents left behind by the fire and first responders can leave your home in disarray. Do not let the situation intimidate you; instead, call a company certified to handle these situations.

An experienced fire damage restoration company can help mitigate your loss as it helps you salvage, remove, and restore your home and your personal belongings.

For our local neighbors, fire damage restoration is a phone call away. Our SERVPRO team is available around the clock because we recognize that emergencies happen day and night. Our Team is ready to spring into action, assess the incident's impact, and create an action plan for your home. Our goal is to erase this disruption from your life by doing a conscientious and thorough job of restoring your home.

How do I decide what to keep and what to remove after a fire?

Looking at the soot sitting on your furniture, books, and decor may leave a hopeless feeling in your heart, but don't jump to conclusions until you consult our Damage Restoration experts. Our team has the expertise and solutions to restore documents, electronics, and flooring, among others. Fires also leave behind an acrid smell, which our team can address as well. 

Our team is here to help when you need it the most. Call us when disaster strikes and let us help you make your home, "Like it never even happened." 

Is it Water ot Flood Damage?

5/12/2023 (Permalink)

Woman Calling SERVPRO to report water damage and schedule mitigation. We're here to help you 24/7/

Mitigation and restoration after water damage occurs in your property is not always an easy task to understand. After water causes damage, an insurance claim should be made as soon as possible.

Filing an insurance due to water damage can be complex. The first step is knowing the difference between a water damage and flood damage claim. This information is important to the homeowner because it determines what is covered and what is not.

The distinction between a flood damage claim and a water damage claim is best be defined by (FEMA) the Federal Emergency Management Agency’s flood definition. According to FEMA, a flood is a general and temporary condition of partial or complete inundation of two or more acres and two or more properties of normally dry land.

To make it easy, if the water that caused the damage occurred from a natural source and any neighbors are experiencing the same water issues, its generally flood damage. According to FEMA, flood damage can only be caused by overflow of inland or tidal waters, unusual and rapid accumulation or runoff of surface waters from any source, mudflow, or collapse of land along the shore of a lake or similar body of water as a result of erosion or undermining caused by waves or currents of water exceeding anticipated cyclical levels that result in a flood.

If a flood has damaged your home, it is important to know if you currently have flood insurance through the National Flood Insurance Program, because homeowners insurance companies do not offer coverage on flood damage. Having flood insurance is extremely beneficial to homeowners who think they might even have the slightest chance of being affected by a flood.

Everything from the actual building and its foundation to the refrigerator and the food inside of it is covered by flood insurance and will be taken into consideration when claims are filed. Flood insurance does cover basements and areas below the lowest elevated floor, but it depends on the flood zone and the date of construction. It is important to remember that flood insurance does not cover the sentimental value of any property, so be sure to remove any precious items such as photos, documents, or personal items that cannot be replaced as quickly as possible.

When water damage occurs in your home, did not originate from a natural source, and is not affecting any surrounding buildings, a water damage claim is necessary. Circumstances such as  overflowing bathtubs, broken toilets, broken pipes, and burst water mains are all grounds for water damage claims that should be filed by contacting your homeowners insurance company.

Working through the process of filing both a water damage claim and a flood damage claim can be confusing, and seem overwhelming. 

If water damage does occur, we can help and can clean and restore your home to make it "Like it never even happened." Call us 24/7.


Take Action action after Storm Damage

5/12/2023 (Permalink)

Take Action action after Storm Damage Fend off water damage and mold issues after storm damage occurs.

Time is of the utmost importance when facing water storm damage of any size. Immediate action is a necessity.

Our team is highly trained to respond immediately with proven techniques and advanced equipment that remove water quickly and minimize the potential of unnecessary damage. We’re aware that water damage comes in all shapes and sizes and may require individual solutions. We have streamlined the process for you.

Because you are our #1 priority, we’ve created this quick and easy checklist as your go-to resource for all things storm & water damage. 

Your safety is of our utmost concern. Upon the onset of water damage, please assess the following questions:

  • Is it safe to stay in the house?
  • Are there electrical or hazards that could cause someone to slip and fall?
  • If a movable material has become wet, it is likely heavier than normal. If so, do not move it or be sure to exercise caution when lifting.

Contact & Communication
Call SERVPRO of NW Charlotte immediately so that we can walk you through important questions that will allow us to help you efficiently and with quick response. The quicker you call us, the quicker we can provide cleanup and restoration "Like it never even happened."

Inspection and Assessment
Our team will thoroughly inspect the extent and type of water damage. This step is critical in creating a solid and effective action plan. In addition, we will begin the removal of water using our pumps and vacuums so that no further damage occurs and in order to prevent mold.

Drying and Dehumidification
Once the majority of water has been removed, we will use specially designed equipment to extract the water that is more difficult to reach and absorb. This equipment applies a scientific drying approach which includes air movers and dehumidifiers.

Cleaning and Sanitizing
If the water damage has affected your personal property including clothing, furniture or more, we are able to clean the items with specially designed cleaning methods. After cleaning your items, we sanitize them with an antimicrobial treatment and remove odors with industrial air scrubbers and fogging equipment.

This is the last step in returning your property to the condition "Like it never even happened." This step completes the process by replacing and rebuilding the affected areas.

We’re ready to help you 24/7. Call us today.